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The CUSTOMER using CONCIERGE SERVICE offered by CosyHome acknowledges that it has read and unreservedly accepts these GCS before placing any ORDER.
The purpose of these GTCS is to govern the sale of a CONCIERGE SERVICE, in the form of a CONCIERGE PASS or SERVICE, to a CLIENT who has booked a seasonal rental, and more specifically, the terms and conditions of access to these concierge services.
These GCS apply only to the service of reserving an ORDER or putting you in touch with a SERVICE SUPPLIER able to meet a specific need and are not intended to replace those relating to the supply of SERVICES and the sale of PRODUCTS, which are supplied by SERVICE SUPPLIERS.
These GTCS are communicated to the CUSTOMER when the CONCIERAGE SERVICE is booked with CosyHome and are accessible on the WEBSITE.
The CUSTOMER must read these GTS carefully and accept them before paying for an ORDER.
Any ORDER placed implies unreserved acceptance of these GCS.
To benefit from a SERVICE via the CONCIERGERIE SERVICE, it is not necessary to be a CUSTOMER of CosyHome. However, certain BENEFITS and services offered in the CONCIERGE PASSES are only available to CLIENTS who have booked and paid for a stay with CosyHome.
Purchasers who are not CUSTOMERS of CosyHome can also access SERVICES, but with restrictions on certain services.
The CONCIERGE SERVICE offered includes only the reservation and organisation of the ORDER and does not include the execution and supply of the ORDER. The provision of the SERVICES and the delivery of the PRODUCTS will be carried out by SERVICE SUPPLIERS. Orders will therefore be invoiced directly to the CLIENT by the SERVICE SUPPLIER.
In order to benefit from a CONCIERGERIE PASS and place an ORDER, the purchaser must be a CUSTOMER of CosyHome.
The CUSTOMER must first have booked and paid for a stay with CosyHome, and then subscribed to one of the PASSES contained in the CONCIERGE SERVICE.
The CONCIERGE SERVICE offered includes only the reservation and organisation of the ORDER and does not include the execution and supply of the ORDER. The provision of the SERVICES and the delivery of the PRODUCTS will be carried out by SERVICE SUPPLIERS. Orders will therefore be invoiced directly to the CLIENT by the SERVICE SUPPLIER.
The Snow Pass is a concierge service that includes the following bookings:
Access to the SNOW PASS concierge service is available on payment of CHF 150.
The Snow Plus Pack is a concierge service which includes the services included in the SNOW PASS as well as the reservation of :
Access to the "PACK SNOW PLUS" concierge service is available on payment of CHF 250.
The Gold Snow Pack is a concierge service which includes the services included in the SNOW PLUS PACK as well as the reservation of :
Access to the "PACK GOLD SNOW" concierge service is available on payment of CHF 400.
The Diamand Snow Pack is a concierge service that includes the services included in the GOLD SNOW PACK as well as the reservation of :
Access to the "PACK DIAMAND SNOW" concierge service is available on payment of CHF 800.
It will be possible to place other ORDERS during the stay by contacting the CosyHome agency directly by telephone, e-mail or WhatsApp.
In order to be taken into consideration by CosyHome, any new ORDER request by the CUSTOMER must be made at least the day before the delivery of the product or the provision of the service. CosyHome is only bound by an obligation of means and may not be held responsible in the event of the PROVISION being impossible.
The placing of an ORDER is limited to the availability of the PRODUCT and the SERVICE with the SERVICE SUPPLIERS and at the resort hosting the CLIENT.
CosyHome undertakes to inform the CUSTOMER of any unavailability as soon as possible.
All ORDERS will only become final once they have been confirmed in writing by CosyHome by electronic means (e-mail and/or WhatsApp).
In order to confirm the booking of certain SERVICES with the PROVIDERS, CosyHome will ask the CUSTOMER to communicate his/her bank card number verbally to the person in charge.
Depending on the arrangements proposed, on the date and at the time of the SERVICE booked, the CUSTOMER will go to the place where the SERVICE is to be performed or to the meeting point.
The SERVICE will be performed in accordance with the CUSTOMER'S ORDER and in compliance with the regulations in force.
The placing of an ORDER with CosyHome by the CUSTOMER in no way implies that the SERVICE is performed directly by CosyHome.
Despite all the care taken by CosyHome, the latter only acts as an intermediary or agent in the relationship between the CLIENT and the SERVICE SUPPLIER.
The SERVICE SUPPLIER executing the ORDER retains total independence in the issue and execution of its ORDER. It must perform all acts required by its professional obligations and, where applicable, necessary to comply with its professional ethics.
CosyHome accepts no liability for the performance of the sales or service contract.
CosyHome will also not be held responsible for damage or prejudice of any nature whatsoever caused by the PROVIDER, including delays in delivery/fulfilment or non-conformity of a service.
Delays in completion do not entail cancellation or modification of the ORDER.
Prices for all PRODUCTS and SERVICES are quoted in Swiss francs, inclusive of all taxes.
In particular, prices include value added tax (VAT) at the rate in force on the date of the order. Any change in the applicable rate may have an impact on the price of PRODUCTS and SERVICES from the date on which the new rate comes into force.
In principle, the PRODUCTS and SERVICES ordered as part of the CONCIERGE SERVICE must be paid solely and directly to the SERVICE SUPPLIER concerned.
Exceptionally, when the reservation needs to be confirmed, or the ORDER needs to be paid in advance, CosyHome will do this using the CLIENT's credit card details. This information will be communicated orally to CosyHome by the CLIENT at the time of payment of the ORDER or confirmation of the booking with the SERVICE SUPPLIER.
By providing their bank card number, the CUSTOMER authorises CosyHome to pay the total amount of the ORDER.
All necessary measures will then be taken to guarantee the security and confidentiality of the data transmitted as part of the payment for PRODUCTS and/or SERVICES.
The CUSTOMER has a period of 14 days from the date of subscription to one of the CONCIERGERIE PASSES to exercise their right of withdrawal.
To do so, they must send an e-mail to the agency where they are staying.
CosyHome will not be able to take into account any oral request for retraction.
In the event of withdrawal by the CUSTOMER, CosyHome undertakes to refund, within thirty (30) calendar days, the amount paid corresponding to the price of the PASS purchased.
However, this right of withdrawal may no longer be exercised once the CUSTOMER has returned the discovery sheet and CosyHome has taken the necessary steps to meet the CUSTOMER's requests and needs.
The CUSTOMER is informed that CosyHome acts only as an intermediary in the purchase of PRODUCTS and the booking of a SERVICE.
Thus, provided that the conditions set out in the Swiss federal law on consumer protection are met, the CLIENT will only exercise its right of withdrawal with the SERVICE SUPPLIER.
CosyHome undertakes to support the CLIENT in its dealings with the SERVICE SUPPLIER.
The CUSTOMER expressly acknowledges that, in providing its CONCIERAGE SERVICES, CosyHome is only bound by an obligation of means.
Apart from its liability as an intermediary, CosyHome cannot be held liable for any dispute relating to the quality of PRODUCTS or SERVICES (including compliance with deadlines or specifications) delivered or performed by a PROVIDER.
Requests of any kind (complaints, reservations or disputes, including problems of guarantee or non-conformity) relating to PRODUCTS or SERVICES ordered within the framework of the mandate given to CosyHome, must be sent directly by the CLIENT to the SERVICE SUPPLIER concerned, without CosyHome being held liable. CosyHome may nevertheless forward to the SERVICE SUPPLIER concerned any letters of complaint sent by the CLIENT.
CosyHome's liability will be limited to direct material damage caused by a fault on its part proven by the CUSTOMER.
All objects or personal effects belonging to the CLIENT are the CLIENT's own responsibility.
The services offered through the CONCIERGERIE PASS do not include any insurance. It is the CLIENT's responsibility to check that the prices of the PRODUCTS and SERVICES offered by the PROVIDERS include insurance.
CosyHome cannot be held responsible, or considered to have failed in its contractual obligations, for any delay or non-performance when the cause of the delay or non-performance is linked to a case of force majeure.
Force majeure in contractual matters occurs when an event beyond the debtor's control, which could not reasonably have been foreseen when the contract was concluded and the effects of which cannot be avoided by appropriate measures, prevents the debtor from performing his obligation.
If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract is terminated by operation of law and the parties are released from their obligations in accordance with the provisions of the Swiss Code of Obligations.
In this respect, CosyHome may not be held liable, in particular in the event of an attack by computer hackers, unavailability of materials, supplies, spare parts, personal or other equipment, interruption, suspension, reduction or disruption of electricity or other, or any interruption of electronic communications networks, as well as in the event of any circumstance or event outside the control of CosyHome occurring after the conclusion of the contract and preventing performance under normal conditions.
It is specified that, in such a situation, the CUSTOMER may not claim the payment of any compensation and may not bring any action against CosyHome.
In the event of the occurrence of one of the aforementioned events, CosyHome will endeavour to inform the CUSTOMER as soon as possible.
The CUSTOMER may, if he/she so wishes, make a complaint to CosyHome within ten (10) days of the date of receipt of any PRODUCT or performance of any SERVICE, in particular in the following cases:
To make such a claim, the CUSTOMER shall contact their contact at the CosyHome agency by telephone, SMS, WhatsApp or e-mail, enclosing supporting documents.
CosyHome will do everything necessary with the SERVICE SUPPLIER to ensure that the CLIENT is satisfied. Any steps taken in this direction by CosyHome may not be interpreted by the CLIENT as an obligation of result.
The CLIENT will always be able to make a complaint to the SERVICE SUPPLIER concerned, in accordance with the latter's general terms and conditions of sale or services.
In the context of the CONCIERAGE SERVICE and the performance of these GTCS, CosyHome, as Data Controller, may process the CLIENT's personal data.
This data is necessary for the management of ORDERS and will be processed in accordance with the purposes for which it was collected.
Consequently, the CUSTOMER is hereby informed that its personal data, which is necessary for the performance of its SERVICE and/or the delivery of the PRODUCTS, will be communicated to the SERVICE SUPPLIERS concerned.
It is therefore expressly agreed that CosyHome, as Data Controller, will do everything in its power to ensure the security and confidentiality of the personal data entrusted to it.
The data is kept, at the latest, one (1) year after the end of the stay made through CosyHome.
It should be noted that the CUSTOMER, whose personal data is processed, has the right to access, rectify, update, port and delete information concerning him/her, in accordance with the provisions of the Federal Data Protection Act (LPD).
In accordance with the provisions of the Swiss Federal Data Protection Act and the RGPD, the CUSTOMER may also, for legitimate reasons, object to the processing of data concerning him or her, without giving any reason and free of charge.
The CUSTOMER may exercise these rights by sending an e-mail to info@cosyhomeconciergerie.ch, or by sending a letter to the following address: CosyHome Conciergerie (Service juridique) - rue des Grandchamps 4 - 1971 Champlan, with proof of identity.
If, after contacting us, the CUSTOMER believes that his/her rights have not been respected, he/she may lodge a complaint with the competent data protection authority.
The CUSTOMER is invited to consult CosyHome's Privacy Policy, available at the following address https://www.cosyhomeconciergerie.ch which will provide further information on the protection of personal data and the processing carried out in the context of the CONCIERGERIE SERVICE.
These GSTS replace any previous agreement, arrangement or contract, written or unwritten, concluded between the parties and relating to the same subject. Any derogation from or addition to these GSTS must be formalised in writing.
The annulment of one or more clauses of the GSTS does not affect the other stipulations, which will continue to have full effect, provided that the general structure of the contract is preserved.
CosyHome reserves the right to modify and update these GSTS at any time.
However, the applicable GSTS are those in force at the time of the ORDER. Consequently, changes to the GSTS will not apply to PRODUCTS and SERVICES already ordered.
The CUSTOMER undertakes to read the GSTS each time a new ORDER is placed, with the latest version of the GSTS applying to all new ORDERS.
Trademarks, domain names, products, software, images, videos, texts or, more generally, any information subject to intellectual property rights are and remain the exclusive property of CosyHome. No transfer of intellectual property rights is made through these GTSC. Any total or partial reproduction, modification or use of these assets for any reason whatsoever is strictly prohibited.
This contract is drawn up in French and translated into English for the benefit of English-speaking customers. In the event of any discrepancy arising from the translation, the parties agree that the French language version shall prevail.
In the event of a dispute concerning the validity, interpretation or performance of these GTSS, the parties undertake to seek an amicable settlement before resorting to litigation.
This agreement is governed by Swiss law. The parties agree to resolve amicably any disputes that may arise concerning the application or interpretation of this agreement. If disputes cannot be resolved amicably, the parties will submit them to the judgement of the Valais cantonal court. The place of jurisdiction shall be Sion.
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