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To be valid, reservations must be accompanied by :
The balance of the rental price must be paid 30 days before the start of the holiday.
If the balance is not paid 30 days before the tenant's arrival date, the agency reserves the right to cancel the holiday. In this case, the standard cancellation conditions will apply.
For bookings made less than 30 days before the start of the holiday, full payment is required at the time of booking.
All our prices are in Swiss francs, inclusive of all taxes, and include administration fees, rent and service charges.
The accommodation is rented furnished on a short-term basis. The dates and times of occupancy must be respected as indicated at the time of booking.
The keys will not be handed over until the deposit has been paid (the amount depends on the type of flat), any additional services booked (optional extras) have been paid for, and the tourist tax has been paid.
The rental price does not include :
All cancellations must be made in writing and are effective from the date of receipt by the agency. Only letters and e-mails will be considered. For Saturdays, Sundays and other public holidays, the next working day applies.
In the event of cancellation by the hirer, the following conditions will apply:
In the event of cancellation for good reason, and if the property is re-let by us, the amount paid may be refunded to the tenant who is unable to honour the contract. Any stay cut short or interrupted by the tenant will not entitle him/her to any refund.
If the agency finds itself obliged to cancel the stay in the accommodation provided, due to the actions of third parties or external circumstances, it will, if possible, provide accommodation of the same category, without any additional charge. Otherwise, it undertakes to refund all sums paid immediately.
Tenants are entirely responsible for their personal belongings during their stay.
The tenant is responsible for any damage to the property, and must therefore take out appropriate insurance. This insurance must cover the risks of theft, fire, glass breakage and water damage, as well as all risks associated with occupancy of the property, including any damage caused to neighbours. The tenant must be able to provide proof of this insurance at the request of the landlord or his agent. In this way, the owner and his agent are released from any liability for claims that their insurance may make against the tenant in the event of a claim.
A security deposit is required when the keys to the rented property are handed over, to cover any damage to furniture and other items. This deposit can be paid either by credit card or by bank transfer, in accordance with the conditions specified in the contract.
The objects and furniture provided must only be subject to normal wear and tear corresponding to their intended use. After the tenant has left, the agency will carry out an inventory of fixtures at the end of the rental period. Based on this inventory, the security deposit will be returned within two weeks, unless any damage is found. If repair or replacement costs are necessary in excess of the value of the security deposit, the tenant will be required to pay the balance immediately.
A surcharge of up to 20 % (on the price excluding VAT) may be added to our concierge services (taxi transfers, cleaning, etc.).
* On 1 January 2024, the standard rate of VAT will be 8.1 %.
Unless otherwise indicated, each tenant must report to the agency on arrival and will then be directed to the rented property.
The duration of the stay is specified in the special conditions of this contract. Under no circumstances may the tenant remain on the premises after this period, unless with the prior agreement of the agency, in return for an additional fee, which will be set pro rata to the price of the stay.
The tenant declares on his honour that he does not exercise or seek to exercise any profession in the rented premises and that the premises covered by this contract are rented to him only as a temporary residence, essential conditions without which this lease would not have been granted.
- To occupy the rented building, which is privately owned, on a commercial basis. The tenant undertakes to use the building only on a temporary basis. Under no circumstances will the building be the tenant's principal or secondary residence, and the tenant will not carry on any professional, craft or commercial activity there.
- The lessee undertakes to take the rented premises in the condition in which they are when he/she takes possession of them, as described in the description of this contract.
- Occupy the chalet or flat in such a way as not to cause any nuisance to the neighbours, in particular by avoiding any noise or other nuisance.
- Keep the premises in good condition during your stay.
- Do not bring in any animals, unless authorised by the agency, which will seek the owner's prior agreement at an additional cost.
- Notify the agency of any minor maintenance work it may have noticed.
- Allow any urgent work to be carried out. If the work is due to deterioration attributable to the tenant, the tenant will be billed for it.
- In the case of rental in a building, the lessees shall comply, as occupants of the premises, with the building's internal regulations, which they acknowledge having read.
- The agency undertakes to provide the property and its accessories as described in the description received at the time of booking and to comply with the obligations arising from this contract.
- The agency is not responsible for any irregularity in the water, heating or lighting services, or for the opening of snow-covered roads, and generally declines all liability for any lack of enjoyment that is not its fault.
Any complaint relating to a service must be addressed to the agency within 24 hours of moving in.
If the hirer waives one or more of the services included in the package, the agency cannot reimburse the hirer or make any compensation.
We offer you a service turnkey for the management of your property as well as top-of-the-range concierge services.
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